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Reporting Your Outage

reporting an outageIf you have access to the internet during a power outage, use our online report form to report an outage, flickering lights, downed power lines or other damage-related problems.
If not, call 1-888-LIGHT-KC (544-4852). This response line is automated, ensuring that your information reaches our crews as quickly as possible.

You will need your address, phone number, or KCP&L account number to report problems online or over the phone.

If you need to speak to a customer service representative, call 816-471-5275 or toll-free 888-471-5275.

Streetlight Outages

Within Kansas City, MO limits call (816) 513-9595.

Outside Kansas City, MO, call (816) 471-5275, or toll-free (888) 471-5275.

General Inquiries

Billing questions, service or account updates, etc.: Email custserv@kcpl.com or call (816) 471-5275 toll-free (888) 471-5275.

 
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Related Links

Outage Update Information